Privacy Policy

Cartco AI Inc. ("Cartco," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect information when you interact with our AI-powered ordering system and related services (collectively, the "Services").

Information We Collect and How We Use It

We collect information when you place orders through our Services. This includes:

• Contact information such as name, company name, phone number, and delivery address
• Order details including products, quantities, and delivery instructions
• Recordings of phone conversations with our system
• Technical information such as device type, browser, IP address, and usage data

Call Recordings: Phone calls with our system are recorded. These recordings serve as proof of order and help ensure order accuracy. Recordings are retained according to the policies of the distributor, supplier, or retailer you are purchasing from.

We use this information to:

• Process and fulfill orders accurately
• Provide proof of order details and customer requests
• Resolve disputes or questions about orders
• Improve our voice recognition and order processing capabilities
• Comply with applicable legal obligations

Sharing and Third-Party Services

We do not sell your personal information. We share information with:

• Distributors, suppliers, and retailers: We transmit your order information and contact details to the company you are purchasing from so they can fulfill your order.
• AI and technology providers: We use third-party artificial intelligence platforms, cloud hosting services, and related technology providers to operate our Services. This may include processing of call recordings, order data, and other information through these services.
• Other service providers: We may share information with additional third-party providers who perform services on our behalf as necessary to operate the Services.

We may also disclose information if required to do so by law or in response to valid legal requests.

Data Retention and Security

We retain call recordings and order information based on the retention policies established by each distributor, supplier, or retailer we serve. Different companies may have different retention requirements based on their business needs and legal obligations.

We take reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

If you have questions about how your information is being used or retained, please contact the company you are purchasing from. They can provide information about their specific data retention policies.

Depending on your location, you may have certain rights regarding your personal information under applicable laws, such as the right to access, correct, or request deletion of your data.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of the Services after any changes indicates acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Cartco AI Inc.
Email: privacy@cartco.ai
Address: 5590 Av. Tisserand, Brossard, QC, J4W 3G4